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Service Charter
Our commitments to citizens — the standards you can expect from this office.
Our commitment
The Office of the President is committed to serving citizens with courtesy, efficiency, transparency and fairness. This charter sets out the standards of service you can expect and how to reach us.
Service standards
- Acknowledge correspondence within three (3) working days.
- Respond substantively to enquiries within fourteen (14) working days.
- Attend to visitors promptly and with respect.
- Provide accurate, timely and accessible public information.
Your feedback
We welcome your feedback, compliments and complaints. They help us improve. Please reach us using the form below.